Getting started
Working as a beginner waiter
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3. Type of establishment and sections (1:06)
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4. Your beginning in the hospitality industry (2:01)
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5. Being a newbie waiter on the floor (1:30)
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6. Customers on the floor (0:57)
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7. How to make a good impression (1:44)
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8. Your appearance (and smell) (2:22)
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9. Interacting with customers (1:45)
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10. Looking after customers from welcome to goodbye (3:50)
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Quiz: Working as a beginner waiter
Practical aspects of some basic waitering skills
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11. Polishing cutlery (1:56)
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12. Polishing and holding glasses (1:36)
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13. Polishing plates (0:39)
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14. Carrying cups and saucers (0:47)
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15. Carrying plates (2:27)
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16. Carrying a tray (4:14)
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17. Approaching a table with a tray (1:49)
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18. Table setting (2:19)
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19. Opening wine (3:56)
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20. Serving wine (3:43)
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Quiz: Practical aspects of some basic waitering skills
Interacting with other restaurant staff
Constructing a resume and looking for a job
